Cancellations & Refunds
System Effective Date: 29 July 2025
1. Service Nature
Call Zen AI provides AI-driven voice automation services, delivered digitally and activated instantly upon onboarding. Since the service is deployed, configured, and consumed in real-time, it is classified as a non-returnable digital service.
2. Cancellation Policy
- Users may request cancellation of their subscription at any time.
- Cancellation stops future billing, but does not refund previous charges.
- Access remains active until the end of the current billing cycle.
3. Refund Limitations
Due to instant activation and usage-based neural processing, we do not offer refunds for:
Sub-Fees
Monthly subscription fees once processed.
Setup
Onboarding and agent configuration charges.
Usage
Neural compute and usage-based charges.
*No partial or prorated refunds are issued once billing has been completed.
4. Protocol Exceptions
Refunds are considered only in rare technical scenarios:
- Technical failure on our end preventing service activation.
- Verified duplicate payment occurrence.
- Detected internal billing errors.
Requires: Valid proof, payment reference, and support team verification. Decisions are final and at our discretion.
5. Billing Disputes
Billing disputes must be reported within 7 days of the transaction to our finance engineering team.
For cancellation or refund-related queries, connect with us:
sudhanshushekhar7261@gmail.com callzenai.app